Types of information collected
We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the services you are seeking. The kinds of information we typically collect include name, address, gender, date of birth, age, contact details like phone numbers and email addresses, your image, payment information, loyalty program membership numbers as well as electronic information from your use of our website (see further below).
If you apply for products, services or credit from us, we may also collect and hold various information in connection with your assets and financial position, including credit information or credit eligibility information about you. Our separate Credit Reporting Policy sets out how we deal with that information.
Method of collection
Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email, or through a telephone conversation with you.
There may, however, be some instances where personal information about you will be collected from a third party, including:
⦁ regulatory authorities;
⦁ third parties acting on your behalf, as advised by you to us; and
⦁ third parties that run promotions for us or provide us with marketing information.
Where personal information about you has been collected from a third party, we will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
Purpose of collection
The personal information that we collect and hold about you, depends on your interaction with us. Generally, we will collect, use and hold your personal information if it is reasonably necessary for or directly related to the performance of our functions and for the purposes of:
(a) providing and administering products, services, credit and customer support to you or someone else you know;
(b) monitoring, auditing and evaluating our products and services;
(c) providing and operating (including through third party service providers) promotions, events, competitions and marketing (including newsletters and other communications);
(d) providing you with marketing information about other services that we, our related entities and other organisations that we have affiliations with, offer that may be of interest to you;
(e) facilitating our internal business operations (including modelling data, maintaining our relationship with you, data testing and security);
(f) facilitating your participation in any loyalty programs that we operate;
(g) complying with any record keeping, legal or regulatory requirements;
(h) dealing with any complaints or enquiries; and
Failure to provide information
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.
Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and linked websites are not subject to our privacy policies and procedures.
Use and disclosure
Generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above). We may disclose personal information about you to:
(a) our related entities to facilitate our and their internal business processes;
(c) our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about services and various promotions; and
(d) governmental and regulatory bodies to comply with laws or their directives (including, for example, the disclosure to the Australian Taxation Office of certain investor information).
In some circumstances, the law may permit or require us to use or disclose personal information for other purposes (for instance where you would reasonably expect us to and the purpose is related to the purpose of collection).
The grower registers for the various managed investment schemes operated by a subsidiary of Quintis (Australia) Pty Limited are available for inspection (or a copy may be obtained) by the public in accordance with the relevant provisions of the Corporations Act 2001 (Cth).
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
Your personal information will be stored in servers located in Australia for the purposes set out above. We do not currently disclose personal information to overseas recipients.
Access and correction
You may access the personal information we hold about you, by making a written request. We will respond to your request within a reasonable period. We may charge you a reasonable fee for providing access to your personal information (but not for making a request for access).
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).
If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
If we refuse to correct you personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons).
Complaints and feedback
If you wish to make a complaint about a breach of the Privacy Act, Australian Privacy Principles or a particular privacy code that applies to us, please contact us as set out below and we will take reasonable steps to investigate the complaint and respond to you. If you are not happy with our response, you may complain directly to the federal Information Commissioner.
Street address: L2 171-173 Mounts Bay Rd Perth Western Australia 6000
Email address: email@example.com
Telephone: 08 9215 3000
For more information about privacy in general, you can visit the Information Commissioner’s website at www.oaic.gov.au